Free One-Year Warranty

Permtoya fully stands behind the products we sell. Therefore, all of our products are covered by a one-year warranty starting from the day when the original order was received.

Warranty Terms

  1. Customer will be responsible for the shipping fee to send the items back to Permtoya.
  2. Customer should make sure that items are safely packed before sending them back. Permtoya will not be responsible for any lost or stolen items.
  3. When sending back the items, the customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
  4. Permtoya reserves the right to void the warranty on any items showing signs of modification, abuse, or damage beyond “normal wear,” as determined by our jewelry professionals.

Extended Warranty Plan

The Extended Warranty Plan bundles your pieces with an affordable protection plan, which you can add to your purchase during checkout, ensuring your jewelry remains covered even after the manufacturer’s warranty expires.

Our two-year, three-year, and five-year Extended Warranty Plans provide additional peace of mind beyond our complimentary manufacturing warranty by protecting and upholding the quality of your jewelry.

Extended Warranty Plan Terms

The extended warranty plan starts on the first day of receipt of your package.

Extended warranty plan price:

  • 2-year warranty: 10% of the product’s selling price
  • 3-year warranty: 15% of the product’s selling price
  • 5-year warranty: 20% of the product’s selling price
  1. If you have purchased the extended warranty service and need to exchange your order, you will need to pay the difference according to the price of the extended warranty.
  2. If your order is returned, the cost of the extended warranty will also be fully refunded.
  3. If your order has not been shipped and you need to add or cancel the extended warranty plan, you can contact our customer service to adjust the price accordingly.
  4. If your order has already been shipped, you may still add or cancel the extended warranty plan within 30 days from the date of receipt.

Please note: Cancellation of the Extended Warranty Plan is not supported more than 30 days after order receipt confirmation.

Self-Service Repair Instructions

Step 1: Initiate Repair

[CLICK HERE]
Sign in and go to “My Orders” on the dashboard to select the item(s) you want to repair.

Step 2: Receive a Repair Notification Email

Once you initiate the repair (Step 1), you will receive an email titled “Notification of Your Repair Progress from Permtoya” within 48 hours. This email will contain further return instructions.

Step 3: Pack & Ship the Item(s)

Enclose a copy of your return request along with the order number, full name, and email address. The package should be shipped prepaid through a traceable method.

Step 4: Upload the Return Tracking Number

Remember to sign in and upload the return tracking number once the package has been shipped back.